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USER GUIDE

Set-Up

Inserting a SIM Card, Charging, and Powering On

How to insert SIM card:

First step to setting up dokiPal, is to insert a 4G nano SIM card into the watch. We recommend using the Doki SIM for easy and worry-free setup. For more information on compatible telecom operators/ carriers in your country, please refer to the Doki SIM page.

1. Find the SIM card slot on the left side of the watch
2. Make sure the SIM card is a nano size SIM card
3. Simply pull the SIM card tray out
4. Place the SIM card chip-side down and re-insert the tray

How to power on your dokiPal:

1. To start up the dokiPal, hold the power button for 2 seconds
2. A short vibration and the doki logo will appear (Wait for the menu page to load)
3. If your dokiPal is low on battery, please charge your watch while setting up

Charging dokiPal:

1. Connect the charging cable to a USB slot (Make sure the amperage does not exceed 1.5 mAh)
2. Attach the magnetic head to the charging slot behind the watch (Make sure the fit is snug)
3. If the watch is charging correctly, a battery indicator will appear to show the charging progress

Doki App - My Account Set Up & Child Account Set Up

Downloading the Doki App - The Doki App is where you manage every aspect of dokiPal as an administrator. It is an all-in-one app that can manage, call, message and track the location of your child’s dokiPal. Below are instructions on how you can download the Doki App on both iOS and Android.

*Please note that older smartwatch versions (dokiWatch and dokiWatch S) are not compatible with the Doki App. For instructions on how to pair dokiWatch/dokiWatch S please refer to the dokiwatch help center.

On iOS (App Store)

 

On Android (Google Play Store)

 
For a detailed guide on pairing dokiPal, please read this article.

 

Doki SIM Set Up

Due to a management decision, Doki will no longer include Doki SIM with any order of dokiPal starting from 4PM (GMT+8) 23rd of August 2019. Existing users of Doki SIM will still be able to use the service and cancel at any time they wish. For more details please click here.

The Doki SIM is the companion SIM card to dokiPal that supports unlimited 4G-LTE connectivity, You can activate and subscribe your country's data plan directly in the Doki App.

Note for prepaid/European SIM users: For non-doki sim user's, if the sim requires to activate/deactivate pin, please do this on your mobile before inserting into your dokiPal

For information on Zones and Pricing, please refer to this page.
For an illustrated Doki SIM set up guide, please refer to this page

WiFi Set Up

Can I set up dokiPal without a SIM Card? (WiFi Set Up)

WiFi set up is available if you don’t have a SIM Card for your dokiPal yet or are in an area where WiFi access is available. If an unbinded (unpaired) dokiPal does not find a network connection within a few minutes, WiFi settings will appear on the watch. While you can set up the dokiPal by connecting to WiFi, you will need a SIM card for daily and normal use of the device.

Connect to WiFi:

- Tap WiFi settings
- Choose network that you wish to connect to
- Enter the password

dokiPal Features

Location Tracking Settings

The smart locator is at the very core of the Doki App. It is the first page you see when you open the app, so that you’ll know where your child is at any time. dokiPal uses a combination of GPS, LBS and WiFi triangulation to provide accurate location tracking.

Location will be refreshed every time you open the Doki App or whenever you tap the refresh button on the top right corner of the map. By tapping the address on the bottom of the location menu, Google Maps will open so that you can navigate to your child's location. Swipe up on the address bar to reveal more watch settings and features that can be managed through the app.

Power Modes & Tracking Frequency

- Standard Mode: Mainly uses GPS tracking, most power consuming.
- Smart Tracking Mode: Mainly uses Wifi Tracking, less power consuming.
- Power Saving Mode: Uses the only WiFi and LBS tracking, most power saving.

When walking, the smart locator will refresh your child’s location depending on the speed in which the watch is moving.

The faster the watch is moving, the more frequent location info will be updated. When the watch is at rest or stationary for a period of time (Ex. while your child is in class), location is reported every 30 minutes in order to minimize battery consumption.

Location History

Location history shows your child’s locations within a chosen date and time period. You can use it to check whether your child is where they’re supposed to be within a given time. Only the primary admin can see location history.

1. On Doki App, tap on a child and swipe on the address bar to reveal the watch settings menu
2. Tap “location history”
3. Tap the arrow above to choose date
4. Drag the points of the line to choose a specific time period (e.g. 4:30pm - 6pm)
 

Please note:

- For location history to work well, sufficient signal strength and consistent data connection must be ensured
- Accuracy of location depends on GPS, data strength and availability of WiFi connection points
 
 

Adding Contacts

Adding Contacts

Add contacts onto the dokiPal to call, message and send photos and videos. For detailed instructions, check out our step-by-step guide here.

Safety Features - SOS & Alert Area

SOS button

The SOS button is a safety feature that allows kids to send out an SOS alert to their contacts in times of emergency. For a Step-by-step guide, click here.

Alert Area

Alert Area is a geo-fence. This means that you can set times whenever you want to get a notification whenever your child enters or leaves a certain location/ area (ie. school, friend’s home, park, etc). If the dokiPal watch (or your child) is not is not within the pre-set area, you will receive a notification, making this an easy way to know when your child arrives at or leaves a certain area.

For a step-by-step guide on creating an Alert Area, please click here

Communication Features - Video & Voice Calling, Messaging 

Calling with dokiPal

dokiPal supports 3 types of calls: Video, Voice and Data Calling

- Video call uses data and utilizes dokiPal's built-in camera so that you can see your kids while calling them
- Voice call uses calling minutes to call to/from dokiPal. This is like initiating a call from your phone to another phone number.
- Data call (VOIP), like the name suggests, uses data to make calls to/from dokiPal. This is similar to calling from Facebook Messenger or WhatsApp.
 
For a step-by-step guide please refer to this article.
 

Messaging with dokiPal

The Doki App includes a built-in messaging feature, that will allow you to send messages to your child's dokiPal with ease. In return, kids can send voice notes, emojis and even photos with their dokiPal right to your app.

Messaging from Doki App to watch

1. Open app and choose the child you would like to message by tapping on their icon
2. Tap “message” and type or send an emoji
3. To send a voice message, hold the microphone icon

From watch to app

1. Tap contact and select which contact you would like to message.
2. Tap to select and tap the pink bottom-right button to message
 
- Emoji selector, swipe to see more options and short-text replies
- Record a voice message
- Swipe up to send a photo through camera or gallery

Send photos & videos

Please note that due to storage limitations, dokiPal cannot receive any videos from doki App. To send photos and videos

Sending photos and videos from dokiPal to Doki App

1. On dokiPal messaging page, tap the bottom arrow
2. Tap the send photo button (Orange icon)

Sending photos from Doki App to dokiPal

1. On Doki App messaging page, tap arrow button on the bottom left
2. Tap Camera to take a photo to send now, tap gallery to choose a photo in phone storage

Learning Features - Doki Ask, Scheduler, Class Mode 

Using Doki Ask

1. Swipe through dokiPal menu and tap ‘Doki Ask’ icon
2. Gently press and hold the microphone on screen
3. Once you feel the watch vibrate, begin to ask a question and release your finger after you're done (please note: make sure you complete your question in a full sentence before releasing your finger)
4. It may be up to 90 seconds for the watch to AI to respond with an answer
3. The AI will only be able answer simple questions (Ex. How fast can a cheetah run? What is the tallest building in the world?). The AI is currently available in English only)
 

Scheduler

The scheduler is a reminder tool to notify children whenever they have an event to go to or a task to do. Only the primary admin can schedule and see their child’s events on the Doki App. For a step-by-step guide, click here.

  • Class mode

    Class mode disables all watch functions (except SOS and location tracking) for a set period of time or until re-activated manually from the Doki App. It can be used during school time, tutoring or periods of no screen time. Only primary admin can activate and schedule Class Mode. For example, enable class mode from 6-7pm every weekday so that kids have time to do homework without distraction.


    Activate Class mode now
1. Go to Doki App
2. Swipe up on address bar
3. Tap ‘Class Mode’
4. Tap the switch ‘Turn on now’
 

Schedule Class Mode

1. Go to Doki App
2. Swipe up on address bar
3. Tap ‘Class Mode’
4. Tap ‘+’ button on the top-right
5. Choose a time period for when Class Mode should be activated
6. Choose days in which you wish the period to be repeated

Fitness Features - Fitness Tracking

Fitness

To check your child’s fitness information, first select the child you would like to check on the Doki App. Swipe up on the address bar and select ‘fitness’

From here you can see:

- Distance in miles
- Calories used based on movement
- Time left in the day
- History of steps taken for the previous 7 days

The fitness tracker contains information* for:

- Steps taken and calories burned each day
- National and global rankings for steps taken

*Requires data from age, height and weight of child

Fitness leaderboard

Within Fitness leaderboard, you can see:

- Your child’s world rankings and country ranking
- The ranking is based on the average steps taken over 3 days, the time is based on the US time zone
 

Settings-
dokiPal & Doki App

Installing Updates: dokiPal and Doki App

How to check your dokiPal’s version number

1. On the watch, go to settings
2. Scroll down and tap “Device info”
3. This section will have information on watch owner, watch version, IMEI and kernel number

Updating dokiPal firmware
Just like any other smart devices, dokiPal will also require updates of its firmware. This is to ensure you can get the latest features and security on your device.

1. On DokiApp, swipe up on the child menu (choose the child who’s dokiPal requires an update)
2. Tap ‘Device Setting’
3. Tap ‘Watch Detail’
4. Tap ‘OTA’ update, this will send a prompt on the watch to update, tap accept to commence the installation

During firmware update, a loading bar showing installation progress will be displayed on the watch. When the loading bar is complete, dokiPal will restart to complete the update.

We recommend that your dokiPal is connected to a WiFi network and a power source during the over-the-air (OTA) update.

 

Doki Account Settings

How to change your contact number (Admin or follower)

  • If a follower changes phone number, the number is automatically changed on the watch
  • Please note that if you are an admin/follower, changing the contact number does not change the user ID. The confirmation SMS will always be sent to the number that you used to register the Doki account

I forgot/want to change my Doki account Password

  • If you forget your password, tap forgot password on the log in screen
  • An SMS will be sent to your registered phone number with a verification code
  • Once the verification code is inputted, type down your new password for future use

Contact Management

What’s the difference between an admin, a follower, a friend and a number-only contact?

Admin account
- Has full range of features within Doki App
Follower account
- Can only see location, call and message
- Can also view battery information, display picture and name
Child’s friend
- Contacts added from the ‘add friend feature’ of dokiPal
- Requires two dokiPals
- Can call and message one another
Number-only contact
- Contacts added through whitelisting phone number
- Can only voice-call (No data-call) and cannot be used when dokiPal has a data-only sim.
 

Admin (One per watch)

Follower

Friend

Number-only contact

Voice call

✓ (Voice call only)

Video call

 

Message

 

Location tracking

   

Complete control of settings

     
         

Troubleshooting

What is an IMEI number? 

What is an IMEI number? How do I find it?

An IMEI is a unique number available on every dokiPal that is used to identify individual watches.

You’ll need to know the IMEI number of your watch for the below:

- Technical support
- To check whether the watch was bought from official channels
- To check Maintenance date or warranty

Please note that you will need to contact Doki Customer Service to check any of the above information

To check your watch’s IMEI number, you can check behind the watch packaging or refer to the below:

How to find your dokiPal’s IMEI number and owner details

1. On the watch, go to settings
2. Scroll down and tap “Device info”
3. This section will have information on watch owner, watch version, IMEI and kernel number

Or

1. On the dokiApp, go to “Watch detail”
2. This section will have information on watch owner, watch version, IMEI and kernel number
3. Refer to IMEI number for your dokiPal’s IMEI number
 

Calling Issues

 
- When using voice call, check if your sim card has sufficient call minutes. Also check if your sim card is data only
- If video call or VOIP call fails, check whether you have sufficient data. Check if you are in an area with poor reception.
- Try using VOIP or video call with a WiFi connection
 

Ringer Settings

1. Go to settings and tap volume
2. Drag bar left or right depending on volume preference
 
Ringtone Settings
 
1. In settings, tap ringtone
2. Tap a ringtone option to listen to it
3. Choose preferred ringtone by tapping again